Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with HALO Everyday. We carefully prepare and package every order so it reaches your family safely.

Shipping Locations

HALO Everyday currently ships throughout New Zealand only.

International shipping is not available just yet, but it is coming soon. Keep an eye on our website and social media for updates.

Shipping Costs

Standard shipping costs will be displayed at checkout before payment is completed.

Orders of NZ$69 or more qualify for free standard shipping, unless otherwise stated during a promotion.

The qualifying order value is calculated after discounts have been applied.

Order Processing and Dispatch

We aim to dispatch orders on the same or next business day after payment has been successfully received.

Business days are Monday to Friday and exclude New Zealand public holidays.

Orders placed during weekends or public holidays will be processed from the next business day.

During product launches, promotional periods, holidays or periods of unusually high demand, dispatch may take slightly longer. We will communicate any significant delays wherever possible.

Personalised orders require additional preparation time before dispatch. Please see Personalised Orders section.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery is:

1–3 business days

Delivery timeframes begin from the date your order is collected by the courier, not from the date the order is placed.

Delivery estimates are provided as a guide and are not guaranteed. Rural, remote and island addresses may take longer than standard urban deliveries.

Severe weather, courier network disruptions, public holidays and other circumstances outside our reasonable control may also affect delivery times.

Rural Delivery

Additional delivery time may be required for rural or remote addresses.

Please make sure you select or enter the correct delivery details at checkout. Additional rural delivery charges may apply and will be shown at checkout where applicable.

Personalised Orders

Personalised products are made especially for your order, so please allow up to an additional 5 business days for personalisation before your order is dispatched.

This is in addition to our usual dispatch timeframe. Once your personalised order has been dispatched, the estimated delivery times below apply.

Please check your personalisation details carefully before completing your order, including spelling, names and any other text. Because each item is made to order, we may not be able to change personalisation details once production has started.

During busy periods, such as product launches, promotions and the lead-up to Christmas, personalisation may take slightly longer. We will contact you if there is a significant delay.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the courier’s tracking system to update after your parcel has been collected.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel where required.

Correct Delivery Information

Please carefully check your name, email address, phone number and delivery address before completing your order.

Contact HALO Everyday as soon as possible if you notice an error. We will do our best to update your information, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to HALO Everyday because an incorrect or incomplete address was provided, the customer may be required to pay an additional shipping fee before the order can be sent again.

No additional shipping charge will apply where the delivery error was caused by Halo Everyday.

Authority to Leave

Where the courier offers an authority-to-leave service, the parcel may be left in a location the courier considers safe or in accordance with the delivery instructions provided.

Please consider whether authority to leave is appropriate for your address. If you have concerns about where a parcel has been left, contact us so we can assist with the courier investigation.

Delayed Orders

Occasional courier delays can happen.

If your tracking has not updated or your parcel has not arrived within the estimated timeframe, please check the tracking information first and then contact HALO Everyday through our website’s Contact page.

We will contact the courier and assist with investigating the delivery. Please note that courier investigations may take several business days to complete.

Parcels Marked as Delivered

If your tracking shows that your parcel has been delivered but you cannot locate it, please:

Check around your property, letterbox and any safe delivery locations.
Ask other members of your household whether they accepted the parcel.
Check with immediate neighbours where appropriate.
Contact us as soon as possible.

We will work with the courier to investigate the delivery.

Lost Parcels

If a parcel is confirmed as lost while in transit, HALO Everyday will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and product availability.

Please do not submit a chargeback while a courier investigation is still underway, as this may delay our ability to resolve the matter.

Damaged Parcels

Please inspect your order when it arrives.

If your parcel or product arrives damaged, contact Halo Everyday as soon as possible, preferably within 48 hours of delivery. Please include:

Your name and order number
A description of the damage
Photographs of the parcel, packaging, shipping label and affected product

Please keep the damaged item and all packaging until we confirm whether they are required for the courier investigation.

Requesting prompt notification helps us investigate the damage and does not limit any rights you may have under New Zealand consumer law.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, contact us as soon as possible with your order number and photographs of what you received.

Where HALO Everyday has made an error, we will arrange an appropriate solution at no additional cost to you.

Pre-Orders

Products offered for pre-order will display an estimated dispatch period on the relevant product page.

The pre-order dispatch estimate replaces our usual same or next-business-day dispatch timeframe. Any dates provided for pre-orders are estimates and may change due to circumstances such as manufacturing, freight or customs delays.

If a significant delay occurs, we will provide an update using the email address associated with your order.

Orders Containing Pre-Order and In-Stock Products

Where an order contains both pre-order and in-stock products, the complete order may be held and dispatched together once all items are available.

Where split shipping is available, additional shipping charges may apply.

Changes and Cancellations

Orders are processed quickly, so changes or cancellations are not always possible once an order has been submitted.

Contact us as soon as possible if you need to request a change. We will try to assist, but we cannot guarantee changes after an order has been packed or dispatched.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.